1. The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.

2. Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1-4 business days.

3. The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.

4. If you are ordering our products from a Mega Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 days from the Date of Order.

5. Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.

1. To ensure the safety and hygiene of all our customers, there might be delays in product dispatches & deliveries owing to constraints on logistics due to COVID-19. In these instances, unfortunately, we would not be able to commit to dispatch or delivery timelines and request you to bear with us.

2. Cash on Delivery (COD) option is available for all products subjected to availability, promotions and offers.

3. We take extensive precautions on the safety of the products and its packaging while dispatching it. We pack our products in boxes, where each individual product is wrapped in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.

4. If the shipment is tampered or damaged, please do not accept it.

1. Orders once dispatched are not eligible for cancellation.

2. Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

3. If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

4. In case of a return or cancellation, the refund shall be initiated post the return of product to us and verification of the product and packing.

1. Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund.

2. You will be eligible for full refund  without incurring any additional charges if it is the case of:

• Package has accessories missing.
• Damaged or broken bottles/pack.
• Wrong product delivery.
• Expired product delivery.

3. In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.

4. Returns will not be accepted if:

• The product is damaged.
• It is without invoice.
• It is with tampered batch number and price
• It is without its original packaging.

5. Please do not use the item you have raised a complaint about.

We may contact you to ascertain the damage or defect in the product prior to issuing refund.

Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund initiation for online refund to be initiated.

In case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund your amount. For Prepaid orders the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.